Last Updated: September 5, 2026

Welcome to Baby Pearl. These Terms & Conditions govern your use of the Baby Pearl website, including browsing our website, purchasing our products, and using the services available through our online store.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Baby Pearl

Baby Pearl is an online beauty and personal-care store serving customers in Pakistan. We offer a range of skincare, beauty, and personal-care products through our online store.

These Terms & Conditions explain the rules and conditions that apply when you browse our website, purchase products, create an account, or otherwise use our services.

Throughout these Terms & Conditions, “Baby Pearl,” “we,” “us,” and “our” refer to Baby Pearl. “You,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using the Baby Pearl website, you agree that:

• You will provide accurate and complete information when placing an order or creating an account.

• You will use the website only for lawful purposes.

• You will not attempt to interfere with, damage, or gain unauthorized access to our website or systems.

• You will not use our website for fraudulent, abusive, or unlawful activities.

• You are responsible for ensuring that the information you provide to us is accurate and up to date.

Baby Pearl reserves the right to refuse service, cancel accounts, or cancel orders where we reasonably believe that a customer has violated these Terms & Conditions or engaged in fraudulent or abusive activity.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, ingredients, availability, and other information displayed on our website are accurate.

Our store may contain different skincare and beauty products, including beauty creams, face-care products, body-care products, and other personal-care items.

Product images may appear slightly different from the actual product because of photography, lighting, device settings, screen resolution, or packaging updates.

Product packaging, labels, ingredients, and other product information may also change from time to time.

We reserve the right to correct product information, descriptions, pricing errors, or availability information whenever necessary.

4. Prices

All prices displayed on the Baby Pearl website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

• Change product prices at any time.

• Modify or discontinue promotional offers.

• Correct pricing errors.

• Change discounts or promotional pricing without prior notice.

Any applicable delivery or shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

If an obvious pricing error occurs, Baby Pearl reserves the right to cancel the affected order and refund any payment already received for that order.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be considered confirmed after Baby Pearl has successfully processed or verified the order.

We reserve the right to:

• Accept or reject an order.

• Contact the customer to verify order details.

• Cancel an order because of product unavailability.

• Cancel an order because of incorrect pricing or product information.

• Cancel an order where fraudulent or suspicious activity is suspected.

• Limit quantities of products purchased by a customer where necessary.

If we cancel an order after receiving payment, the applicable amount will be refunded to the customer through the appropriate payment method or process.

6. Customer Information

When placing an order, you may be required to provide information such as:

• Full name

• Phone number

• Email address

• Delivery address

• City

• Postal or ZIP code

• Payment-related information where applicable

You agree that the information provided is accurate and belongs to you or that you have permission to provide it.

Providing an incorrect phone number, incomplete address, or inaccurate delivery information may result in delivery delays, failed delivery, or additional delivery charges.

For information about how we collect, use, and protect customer information, please review our Privacy Policy.

7. Order Verification

For certain orders, Baby Pearl may contact the customer by phone, WhatsApp, SMS, email, or another available communication method to verify order information.

If the customer cannot be reached or the order information cannot be reasonably verified, Baby Pearl may cancel the order.

8. Shipping and Delivery

Baby Pearl aims to deliver orders within the estimated delivery timeframe communicated during or after checkout.

However, delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Address-related issues

• High order volumes

• Operational or logistical issues

• Unforeseen circumstances

Baby Pearl is not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

9. Delivery Attempts

Customers should remain available at the provided contact number and delivery address when an order is expected.

If a delivery cannot be completed because:

• The customer is unavailable;

• The provided address is incorrect or incomplete;

• The customer refuses to receive the parcel;

• The courier cannot contact the customer; or

• The customer otherwise prevents successful delivery,

the order may be returned to Baby Pearl.

Any applicable re-delivery, return, or additional shipping charges may be the responsibility of the customer, subject to our applicable Refund & Return Policy.

10. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers agree to pay the complete order amount to the courier at the time of delivery.

Customers should not place COD orders if they do not intend to receive them.

Repeated refusal of COD orders, fake orders, fraudulent orders, or abusive ordering behavior may result in restrictions on future orders or removal of COD availability for the customer.

11. Payments

Where online payment methods are available, payments may be processed through third-party payment providers.

Customers must provide valid payment information and authorize the applicable transaction.

If a payment fails, is reversed, declined, or cannot be verified, Baby Pearl may cancel or hold the related order until the payment issue is resolved.

12. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are subject to Baby Pearl’s Refund & Return Policy.

Customers should review the Refund & Return Policy before placing an order.

Where a product is eligible for return or replacement, the customer may be required to provide relevant information, photographs, videos, order details, or other evidence to help us assess the request.

Baby Pearl reserves the right to reject return or refund requests that do not meet the requirements of the applicable policy.

13. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, incorrect, or materially different from what you ordered, please contact Baby Pearl as soon as possible after delivery.

We may request:

• Order number

• Photographs of the received product

• Photographs of the packaging

• Unboxing video where applicable

• Details describing the issue

Any resolution will be handled according to our Refund & Return Policy.

14. Skincare and Beauty Products Disclaimer

Baby Pearl products are intended for their stated cosmetic or personal-care purposes.

Customers should:

• Read the product description and usage instructions before use.

• Follow the recommended method of use.

• Check the ingredient information where available.

• Perform a patch test where appropriate, especially if they have sensitive skin.

• Stop using a product if irritation or an adverse reaction occurs.

• Seek professional medical advice where necessary.

Individual results from skincare and beauty products may vary from person to person.

Baby Pearl does not guarantee that a particular product will produce identical results for every customer.

Product descriptions and cosmetic benefits should not be interpreted as medical advice, diagnosis, or treatment.

15. Allergies and Individual Sensitivities

Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual circumstances.

If you have known allergies, sensitive skin, or concerns regarding any ingredient, consult an appropriately qualified healthcare professional before using the product.

Baby Pearl cannot guarantee that every product will be suitable for every individual.

16. Intellectual Property

All content available on the Baby Pearl website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Photographs

• Text

• Product descriptions

• Website design

• Videos

• Icons

• Other visual or written materials

is owned by or licensed to Baby Pearl and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

17. User-Generated Content

If customers submit reviews, comments, photographs, feedback, or other content to Baby Pearl, the customer agrees that the submitted content must not:

• Contain unlawful, threatening, abusive, defamatory, or misleading material.

• Infringe another person’s intellectual-property rights.

• Contain malicious software or harmful code.

• Contain spam or unauthorized advertising.

• Impersonate another person or organization.

By submitting content to Baby Pearl, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or customer-service purposes, subject to applicable law.

18. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier companies, analytics providers, advertising platforms, social-media platforms, or other service providers.

We are not responsible for the policies, content, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

19. Website Availability

We aim to keep the Baby Pearl website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption;

• Free from errors;

• Free from viruses or other harmful components; or

• Compatible with every device or browser.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other operational purposes.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Baby Pearl shall not be responsible for losses or damages arising from:

• Improper use of products;

• Failure to follow product instructions;

• Individual allergic reactions or sensitivities;

• Incorrect information provided by the customer;

• Courier or delivery delays outside our reasonable control;

• Website interruptions;

• Third-party services; or

• Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

Baby Pearl shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, government actions, internet or telecommunications failures, transportation disruptions, pandemics, civil disturbances, or other unforeseen events.

22. Fraud and Abuse

Baby Pearl reserves the right to investigate and take appropriate action against suspected fraudulent, abusive, or unlawful activities.

This may include:

• Cancelling suspicious orders;

• Restricting future purchases;

• Disabling certain payment or delivery options;

• Blocking access to the website; or

• Reporting unlawful activity to appropriate authorities where required or permitted by law.

23. Changes to These Terms

Baby Pearl may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on this page unless otherwise stated.

We encourage customers to review this page periodically to remain informed about our current Terms & Conditions.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Any disputes arising in connection with the use of this website or purchase of our products shall be subject to the applicable jurisdiction of the relevant courts in Pakistan.

25. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain effective to the maximum extent permitted by law.

26. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Refund & Return Policy, constitute the applicable terms governing your use of the Baby Pearl website and your purchases from our online store, unless otherwise stated.

27. Contact Us

If you have questions about these Terms & Conditions, your order, or our policies, please contact Baby Pearl through the contact details provided on our website.

Website: Baby Pearl

Website: https://pearl.minhajsolutions.com/

For order-related questions, please provide your order number and relevant contact information so that we can assist you more efficiently.

By using the Baby Pearl website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.